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| - Before they decided to ruin their business through partnering with every "group buy" site in Toronto, they were actually a decent shop. I was happy with my purchases: the quality of the meat and the customer service were top-notch.
Once we purchased two coupons in February from Buytopia ($100of organic meat for $50), everything changed. We called and placed our order and were super excited about receiving our delivery. When it didn't show up on Saturday as promised, I called. They said they didn't have any record of my order. I told the guy again what I wanted and he said it would go out for delivery the following Saturday.
This routine continued for 6 weeks. Finally, a lady personally delivered our order late one Wednesday night, after many phone calls and emails.
The quality was good and we were happy, having assumed they were trying to work out the kinks in their ordering system and thinking that they were probably deluged with orders from coupon-buyers and simply weren't prepared.
Then I saw that they were continuing to offer deals on other sites. Doing the math, I realized they were going to have a serious order fulfillment problem, unless they had a secret warehouse somewhere and access to a plethora of organic farmers.
We tried to place our second order in April and they said we should use the new form on their website. Well, we placed an order using the form. When that failed to be fulfilled, we emailed. Then we called. Then, 3 weeks later, we received an email response saying they are no longer able to fulfill orders until they re-open (something about a failed health inspection?).
Having read the reviews here about deteriorating quality, I simply want a refund from Buytopia for the coupon we didn't use. I feel bad that maybe the Butchers were coerced by the coupon sites into doing deals and didn't read the fine print. But also I am confused as to why they would continue to do these deals once they realized it would be impossible for them to handle order fulfillment and maintain high-quality product.
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