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  • I called to get an estimate of for pigeon proofing our roof in the middle of May and they came over that day (good). It took several days to get a written estimate out of Eric (I get it, he was busy), and he got me an estimate. Eric and Kevin came on a Friday, but Eric left and Kevin finished later that day. I went up on the roof the next day and the roof wasn't cleaned up. It was full of all the pieces of cut metal fencing they used to pigeon proof the roof. I picked up as much as I could, but there was a lot under areas that I couldn't reach. There were also a couple of broken tiles that weren't broken before. I called and left them a msg about the mess on the roof and it took them a few days to get back to me. Someone (not Eric, the owner) returned the call and asked when they could come by to clean it up. I told them I already cleaned up the metal pieces I could reach, but I'd like to talk w Eric to resolve the problem. After a week, I called Eric and left a msg. He called me back that day and we talked about the problem. He apologized for the lack of clean up and taking so long to return my call which I appreciated. He asked if they could come by and make sure the roof was cleaned up, so we set a date/time and Kevin came back for the clean up. Kevin was also very apologetic. I told him if he would've just said 'I'll be back to clean it up later but it's Friday at 6:30 and I'm done for the day' then I would've been ok with it. I'm glad they finally got it all cleaned up and the tiles fixed. I realize they're a small company with a lot of work and not enough time on some days. Eric and Kevin are good guys and they do good work, but in this case it took longer than I would've liked to get it done right. In the end, I'd use them again.
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