This is a furniture retailer that could be great, but the process is broken, the people crying for a system and standard that is achievable. The product is perhaps the only saving grace keeping the dream alive.
My partner and I have made two purchases here. The first was a success and the second exceeded the complaints you find throughout the review websites and the BBB.
The second purchase was of a sectional and new cocktail table. The promises were not kept, the financial arrangements misrepresented and worse, took nearly 5 weeks to get an item that should be kept in inventory or agreements made with distributors to ensure availability and expediency in delivery.
I would not recommend this company if you are seeking to escape the used car mentality and broken promises, but they do offer value. You will have to decide what is best for you when searching for home furnishings, but know sometimes paying slightly more can be a savings in the end.