About: http://data.yelp.com/Review/id/HTbtsdiZGh2Hmg6r644eAw

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About: http://data.yelp.com/Review/id/HTbtsdiZGh2Hmg6r644eAw Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2015-08-19 00:00:00 (xsd:dateTime)
itemReviewed	Handy
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	9 (xsd:int)
rev:text	UPDATE After my previous review, I was contacted by the folks at Handy to assure me that what happened to me was not the norm, and that they would like to help me re-schedule my booking to make it right. They DID re-schedule, my place was cleaned with my preferred cleaner, and all was well. I DESPERATELY want to tell you all that it's been smooth sailing since, but here I am - unable to give any stars. I was put in touch with a gentleman named 'Rory'. Rory's e-mail signature let me know that he was with 'Toronto Operations'. He let me know that he was now here to help me and make sure that I receive my preferred cleaner every time, and all of the hiccups were a thing of the past. As I write this, Rory's e-mail address has been disabled, and I've been assigned new cleaners, against my wishes, twice. As I had previously mentioned - Handy e-mails you with less than 24 hours to go before your booking to introduce you to your cleaner. If it's not your preferred cleaner, and you don't wish to go forth with the booking, BAM - $15 charge to the customer. Can you PLEASE provide notice 36-48 hours out to not unnecessarily charge your customers? The timing of 23 hours and 30 minutes, on average, notice makes me feel like this is on purpose. At this point, honestly, just keep the $30 cancellation fees (even after promising me that it wouldn't happen to me again), I will go through the motions of having to sit on hold to cancel all upcoming appointments, because evidently - you don't want to make it easy on your customers to leave your service. Judging by all of the negative reviews here, you're fantastic at writing people back and delivering good service as a one-off, but there's no consistency, and I can't help but feel like I've been ripped off by your service.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Liam

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