I would like to preface this by saying I have been here at least five times in four years, and there is always poor service. I went here because it was my sister's birthday. I was hoping that this most recent visit would prove that the Taco Mac in the university area had changed. NOPE! The service was terrible, at no fault to the wait staff they are spread too thin.
We had arrived and waited 5 to 10 minutes until our friendly server should see us. Ordered waters and a few beers. Our waters were brought to us but waited about 15 to 20 minutes on the beers. We ordered our food and chatted. My father had finished his beer and ordered another as our food was served 15 to 20 minutes later. After he had finished his meal he was still waiting on his beer. He told the waiter to not worry about the beer it was to late now, and the waiter said he understood and he was sorry about that. Eventually the manager came over with the beer and gave it on the house. My father explained to him that there was poor service due to no fault of our waiter.
I honestly hope Taco Mac management see this, and potential customers. I walked in to five hostesses waiting to seat people. Two waiters that's also bussed tables. One bartender. And one manager, that when he was told there was poor services explained to us that millenials were lazy and it was hard to find good workers.
This location is surrounded by office parks, they serve a large variety of good beer and have okay food. But they are always empty. It's beacaue of poor service not due to servers fault but due to servers being understaffed. I joked that our server cooked our meal and that's why it all took so long, but now I'm wondering if that's the case.