Frequented Paul's for a number of years and the food is still a delight to have, albeit some of the sauces could use some tweaking (i.e.: Caesar Salad dressing is homemade, but way too strong and heavy).
My biggest gripe about the establishment is the service. Each of the servers seem to be very passive and almost pessimistic about your presence. During service I got the sense that I was a burden to be serving, particularly while I stared at my empty glass of water for over 40 minutes. Further to my point, other people came in to dine and only when the servers personally knew the diners did the service team show any life or energy.
Service is perhaps the biggest component of restaurants these days and frankly I was in a rush just to get away from the dismal attitude that was being sent my way. I'd also like to note that when the bill was brought to the table, the server dropped it on the table and walked away without any eye contact or a "thank you". Common courtesy to be thanking your customers at the end of the meal so as to increase your potential for tip, but apparently this staff has lost touch with the fact that they're serving customers that aren't their friends as well.