{Kallimayor was our customer service rep., in case you choose to have your appointment made with him, (and I highly recommend that you DO!!!) He's the one with the dreads and the awesome guest service skills!!}
I'm leaving here SO much happier than when I came in. Not only did he diagnose, mend, and document my laptop's problems caused by Glendale Pawn & Jewelry, he also exhibited a sincere compassion for my privacy rights having been violated, and treated us with the utmost respect and courtesy. He was patient, kind, communicative, and totally efficient!! Thanks Apple Store! And a special thanks to Kallimayor for his excellent customer support!!!