We arrived shortly before their open time of 11:30am. At 11:40 they still had not unlocked the door. Just befire 11:45 they unlocked the door and we went in, seating ourselves with no staff in the dining area. We sat for about 15 minutes before a server came to our table and asked for our drink order. Several minutes later the same server came for our order. Both of us ordered the chicken bento box lunch with California rolls.
We heard the server tell the chef we wanted California rolls, not telling him we ordered the bento box. I had to tell the chef we ordered the chicken bento box lunch.
When our lunch arrived and I started eating the teriyaki chicken, I found a very long hair in the food (see the picture). I put it aside and finished my lunch. About this time a new server arrived that was much more efficient than the first. I pointed out the hair to her and she appeared upset and offered to comp my meal, which I declined.
The bento box lunch was supposed to come with 2 gyoza dumplings which were not delivered. I mentioned this to the chef and he apologized and soon we were served the missing dumplings.
The food was just ok, but the service was terrible. It appeared that they were not ready to open and the first server was one of the kitchen staff.
Needless to say we will not be back.