Ordered our food at 10:05pm, 10:20pm still waiting. Husband went to ask what the hold up was and he was told they were changing shifts! So in the meantime, you aren't cooking anything?! Heard numbers called but they were after our order. Let's hope the food is good enough to had been sitting here with 2 sleepy kids.
Update: ordered a BLT asked if the bread would be toasted...yes. Well it's not and everything we ordered was COLD! Why? Because it sat through a shift change. The man who called our number had an attitude as well when asked which bag was ours. The best customer service we received was from the young lady who took our order-Ayuso is the name on the receipt. Not having a great Rio experience.