| rev:text
| - I did not read any of the reviews before eating here and I am glad I didn't, because I probably would not have done so.
That said, I actually did enjoy my meal and service. It was nothing overwhelming or earth-shattering. Rather, it was just about what I would expect, sans a few social faux pas. Only the beginning had me a bit off-set, as I waited by the door and was given a few looks, until one person smiled and asked me, "One?" I nodded and they directed me to a table. Someone came up with a menu, but did not ask me about a drink (at that time).
As a former server, it is a bit unsettling to experience a place that seems to neglect something that I would consider commonplace. Either way, I was not thirsty enough to say something, but in the future, Pho Van may want to take note of this. Also, that greeting the guest at the door, not from behind the counter, is far more gracious and welcoming.
I was ready to order, and had to wait a bit. Not too sure why, as it wasn't terribly busy, but my back was to the kitchen so I had no idea if they were short staffed or not. Eventually, a shorter lady comes up and takes my order. I smile, she smiled... Cool. I don't ask for much, but service with a smile can make a big difference.
I ordered an appetizer and Pho Ga; also, a water (it came with lemon). Again, with my background, one would think an appetizer would come first. This was not the case, as I was bombarded with both plates in one fell swoop. Now, this is not necessarily a bad thing, since I have traveled abroad and in other countries, this is acceptable and expected. I have experienced this at a number of ethnic restaurants all across America. So, for me it was no surprise, but a bit frustrating, as my Pho Ga cooled a bit more than I wanted.
Finally, and this is the part where they earned the Four Stars: as I am enjoying my Pho Ga, a gentleman comes up (the same one who directed me to the table) and asked me how everything was going. I said, "Good, but it could be a bit hotter". He then proceeds to go out of his way, heads back to the kitchen, then returns with two [fresh] red chili peppers!!! I was quite impressed!
He cut them then crushed them in my bowl... Perfect! Flavor was phenomenal, and it made the meal wonderful! Later, he did come back with Dave's Insanity Sauce, where I mentioned how I don't like the way it overtakes the meal. He agreed and we chatted for a few minutes. The second half of my experience really made it worth it.
As for the other reviews I had read... I cannot say I had the same experience, maybe they are trying to turn a new leaf. Best to them, and I will return (I live right down the road ^,^)
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