The service has never been great. It's always very slow. A lot of the time, they just don't get the job done at all. For example, replenishing water seems to be an insurmountable task in their eyes.
The food takes a long time to come out after being ordered. It's very inconsistent. For instance, sometimes the chicken and waffles breakfast seems homemade and is very flavorful but other times it seems like they opened a box of grade school cafeteria chicken strips and threw them in the microwave.
I momentarily bumped them up to two stars because I saw they let someone open carry without being dicks about it. By the end of the meal, they were back down to one star.
I desperately wish that my wife would stop buying Groupons to this place so I could permanently put it in the rearview mirror.