Budget Bicycle Center is my local bike shop. It has really good mechanics and a pretty good selection of bikes and accessories. It is also one of the three shops owned by Roger Charly (Machinery Row and Motorless Motion are the other two.)
I've bought several bikes at Budget and go there frequently, however i found myself traveling to either Machinery Row or Motorless Motion - both father from my house) to avoid the manager at Budget. Exchanges and returns are always a hassle with him. Despite the fact that i have been a customer for 20 years and have spent thousands of dollars at the place, he gives icy service - like i've never been there before and i am somehow trying to cheat the shop when i have a problem with a part that i purchased there. I've talked to others about his attitude and have found that there are many people who avoid the shop because of him.
After my last exchange (a part that was the wrong size) I've had it. He did give a refund one hour after I purchased - then returned the part that he recommended because it was the wrong size (demanding the receipt) and inferred that i didn't know how to properly install the part. I travelef over to Motorless Motion and they had the right part and were pleasant to deal with.
I guess the motto at Budget Bicycle is that the customer is always wrong. They've lost a long time customer.