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| - I agree with Jessie B. on this store. Most Lowes' stores tend to hire a few really knowledgable employees and the rest are people just taking money or answering simple questions (i.e. what isle do you keep the Gorilla Snot on?)
This store is clean, well organized, and I've run into really fabulous and accomodating employees here. There are so many reasons why you should come to Lowes to do your home improvement shopping, however I have one gripe.
My and my husband purchased paint for our bathroom recently, a specific color from an actual color card. When the young man from the paint department mixed our color, he didn't make sure the can was centered and a lot of the dye that makes the color didn't end up in the can, it was all over the rim. We checked out without noticing and got the paint home. He ended up doing other projects and left me to paint the bathroom by myself. Not knowing anything about paint, I cracked the can open and started painting. Instead of a mellow green it was literally fleurescent, startling lime green. My bathroom was glowing like radioactive material. Seriously. It could blind you.
Shortly after painting a good chunk of the bathroom, I finally allowed myself to be worried. I thought my eyes had been playing tricks on me at first and had consoled myself with the fact I don't know what I'm doing and it was probably just my bad eyesight. Wrong. My husband jumped when he saw the color and pointed out the dye that was all over the side of the can instead of in it. Insisting that they messed up, he took the can back.
His argument was clear: we paid for "Lettuce Alone" and ended up getting something that resembled "Radioactive Waste From A Cartoon." Even though his silly wife used a good amount of the paint, it wasn't the color that they sold us, they obviously messed up and didn't tell us (I doubt the kid overlooked the dye on the side of the can as he sealed it shut). He would like an exchange please.
The manager of the department refused and he was turned away. He tried to see a general manager, but they told him they weren't going to waste any more time debating the issue. Paint was non-refundable, even if it wasn't the color we paid for. After calling corporate Lowes my husband got his exchange. But we wasted so much time. I completely realize that under normal circumstances you can't just bring back a half filled paint can and say, "I want to return this." However, the title of the color card was in bold print on the can, and it wasn't this color. Just toss the can in the "Oops Paint" section you have in the back and keep a loyal customer.
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