There are a ton of fast food places in Charlotte. It's nice to find one for a change that seems to know what its doing for a change. I've gone there a few times for the lunch rush and yes there is a long line but each time it moves very quickly. Contrast that to the Wendy's on Charlottetowne Ave which even when there's half the traffic always moves at least twice as slow. Never a problem with my order including special request orders. For the negative reviews here, check the date on them. At least from my experience they've gotten their act together since then. Either way always try to be mindful of how difficult fast food work is and mindful that these employees don't get paid very much for what they do before leaving a bad fast food review.