This is a strictly an online review.
I ordered 4 pairs of toddler shoes in various sizes and called a few days later to follow up when I hadn't received any shipping information. The guy I spoke to was super nice and laid back and informed me of the issue of locating a specific pair which is delaying the shipment.
I called back today to cancel a pair of shoes and exchange it for a new one and also switch the size of the original pair in question.
Following my phone call I received email confirmation of my refund, the new shoes I wanted to purchase, and the exchange in size of the other pair, also with a personal update with the associate I spoke to.
Long story longer, great and professional phone/email etiquette. Can't wait to stop into the store next time I'm in town.