Two great experiences, one color and a month later a cut. Both students were supervised closely. The cut was actually performed by the supervisor since it was a new challenge (my hair is thick, coarse, dry and multi layered) for the student who observed. Both visits were pleasant, attentive, very affordable ($12 for a cut!), Much better atmosphere than the 3 regular salons I've visited since moving to Madison from Chicago this summer and countless others I've tried to contact in the past few weeks. The Institute thankfully lacked an arrogant attitude that the others demonstrated, seemingly preferring to serve clients younger than my age, mid-50s.