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  • DISCLAIMER: I rarely review places because everywhere is hit and miss, and people are judgmental over the smallest things. Feb 4th, my wife purchased an online meal for pick up. I picked up her meal and came back to the wrong setting she SPECIFICALLY stated online, it was basically just substituting pastrami for chicken on the original capastrami sandwich. My wife spoke to prescilla about the issue and prescilla, store manager, and she told my wife that she would comp her next meal. Today, March 13, 2016, I came in to get that comp meal. However, prescilla normally keeps tabs on who gets comp'd, but my wife's ticket wasn't there. No biggie, I didn't argue, but CRYSTAL went above and beyond and went to her district manager, DOUG, whom comp'd not just my wife's sandwich but also mine. I didn't ask for it, but the store is willing to definitely satisfy their customers. That's what I call 100% customer satisfaction. I'm not a personal to argue about little things but the gesture was beyond expected. So THANK YOU Capriotti's for having a lifetime customer only at this store! I would give 15 stars if I could!!!
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