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  • Generally Cracker Barrel is a decent restaurant to grab some good fake American food with good service. I'll keep it brief. I came on a Tuesday evening around 645 and informed the host that I would have a table of 10 around 7PM. He told me that it may be about 5 to 10 minutes so not a big deal. I gazed in the dining room and could see it was fairly empty. Some time went by and soon it was 715. I asked the host how much longer it would be and he clearly had forgot about my party as he was busy doing side work. I reminded him that we had been waiting and he assured me there were not tables. The dining room was still sparse and other smaller parties continued to get sat. Finally around 730 we got sat. However, the server originally tried to sit us at three different tables because they didn't want to get the completely open dining room dirty. Again there were other open, but dirty tables in the main dining room but they didn't understand how to coordinate that. I asked to speak to the manager and was greeted by someone that did nothing but give excuses and informed me that generally the customer was wrong and he had a hard job. My intent was to make him aware of the situation but after hearing excuses from him and no solution I informed him my family and I would never be back. Unfortunately my family had a lot of old people with us and wanted to stay. The servers were adequate but not great and kept forgetting about who ordered what. The food wasn't bad but horrible customer service and completely incompetent management.
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