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| - Overall, our experience at Blue Dog had some issues, but resulted in a happy ending. Truly, 99% of what I considered poor service surrounded our original salesman; he was out of the office for multiple unexpected reasons (food poisoning, sick kid, busy, etc) for the six days following our original meeting (we never did see him again, even at the close of the sale or when we picked up our camper), and was not present or responsive throughout the buying process. However, I don't want one bad apple to spoil the bunch. I was extremely pleased with his back up salesman, James Flodin, who was attentive, fun and efficient, and even more impressed with the Sales Manager, Tom Hanan, who not only completed small but important tasks in his salesman's absence, but also went above and beyond to make a negative situation at closing time a positive. Despite my in-your-face, abrasive complaint in his office, he remained cool, calm and collected, and more importantly, did the right thing to fix it. Tom scored big points in my book, and truly saved a customer with Blue Dog. The Service Department was also helpful and efficient, and even patient with my being upset about something that was out of their control. Lastly, another bonus (and the big picture) was we received an awesome brand new camper at a killer, rock-bottom price, and we can't wait to hit the open road with it. Their prices beat the competition in this area hands down, and we feel we purchased an awesome camper in our budget.
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