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| - 8/30/17 Update: I am learning that this pet boarding facility is not regulated by the state nor is inspected for handling. That needs to change.
I have no idea if my dogs were "boarded" in their paid separate rooms or if they put them into rooms with other dogs. I was not allowed to go to "back" where my dog was placed. My biggest concern was how unorganized they were upon pickup with advance notice and how they lost all of their labeled stuff including collars as well as most of the prepackaged food I supplied and labeled given back to me untouched. All with no explanation. Not to mention that both dogs became violently ill.
Warning! I would give it a 0 but I cannot. This was my first stay at this facility. First of all, It is extremely expensive. My experience with this place to the tune of $978 to board two dogs for seven days was ridiculously contradictory to the service we received. In fact, it was astonishing. Both of our dogs became seriously ill within 24 hours of picking them up. They were healthy and fine when we dropped them off. The service was horrific. They lost our pets stuff and seemed to be totally unorganized when we arrived to pick them up. Not something I would expect from a premium place with a premium price. To make matters worse
MY DOG DIED 14 DAYS LATER. BOTH OF OUR DOGS CAME HOME WITH SEVERE KENNEL COUGH WITH VOMITING AND DIARRHEA WITHIN 24 HOURS OF PICKING THEM BOTH UP.
MY STORY:
We are responsible pet owners with all valid shots, documentation, and clean, healthy pets. We did what we were told and provided food separated, bedding that was labeled, and instructions which were explicit. When we dropped them both off, I was a little concerned (like another review on here) the man behind the desk was Rushing us to just drop off the stuff and pay. He paid no attention to details, wasn't really interested, and off went our dogs with a "handler" who had the personality of a wet dishcloth.
My fiancé has used this place twice and swears by it. I felt it was way overpriced and that the fees were more for the environment, not the service. The facility is beautiful and appears clean, however, we were not permitted to go in the back where our dogs would be boarded which was a caution flag to me but it was too late our flight was leaving.
We came back to total chaos from this place. The dogs were extremely thirsty, nervous, and couldn't wait to leave. We chalked up to anxiety over being left behind. Their belongings were lost. I had All of their belongings that were meticulously labeled for each dog. They lost their collars and leashes, their bedding and blankets were mixed up with dogs stuff, their food bowls were lost. HOW can this happen if they were supposed to be labeled and we paid for separate rooms? The answer I got was "we board a lot of dogs here". NO kidding. You have one job and you failed. MISERABLY.
It took two trips to get our correct stuff back. NOT ACCEPTABLE AT ALL. The handler that we were directed to talk to each time had no idea where "the stuff" was but that they would find it.The manager appeared to be glued to his monitor, friendly, but unresponsive to helping. He appeared more like he was cavalier to the issue. Oh well, we lost your stuff, we'll find it.... Chaos. Unorganized. Sloppy. Poor Service. NO EXCUSE.
We boarded our dogs from August 1 to August 9. On Friday, August 11 my dog became very ill. We took her to our Vet who examined my dog thoroughly. She was coughing and sneezing a lot but still active at the time. She was diagnosed with severe Kennel Cough and prescribed a two-week dosage of antibiotics. Our second dog became very ill on Saturday, August 12 and was vomiting with diarrhea. She was placed on a higher dose of antibiotics as she had symptoms worse than my dog. Both seemed to respond well and were becoming normal again. They were eating well, playing, and seemed to be doing okay.
My dogs follow up appointment was for today, August 24 at 3:00 pm. I even canceled her appointment yesterday because she seemed to be fine. Instead, I'm burying her. And, we cannot wrap our heads around what just happened. It's all too surreal.
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