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| - The past week I had been slaving away in the kitchen and I was ready to eat out. I had to run some errands and while driving I saw this big billboard sign for Jack in the Box and I was like, "Oh Yeah!" but then I was instantly sad when I didn't see one immediately around.
Nevertheless, I kept driving and I look ahead and I see Jack in the Box. I quickly look over my shoulder and move over 3 lanes and quickly pull into the driveway. No other drivers were hurt, I should mention.
I was hot and tired, so drive thru it was. I got my two tacos on and they had a special running for the All American Combo for $4.99 so I said why not and went for it. I don't typically purchase burgers from Jack in the Box so I wasn't sure what to expect.
Randy, that is the name of the fella that serviced me. He was polite, cordial and very friendly. When he asked me if my order on the screen was correct and I told him I couldn't read it, he didn't make me feel bad or give a fuss, he politely repeated my order to me. Then when I get to the window and he takes my payment, he hands me back my card and explains that he is going to close the window on me but my food is being prepared and will be ready momentarily.
I think my jaw hit the ground. I was completely amazed at his EXCELLENT customer service. You know when you are at the drive thru and you feel like you are more of an inconvenience to the employee rather than a paying customer, or how rude they can be when they just shut the window on you and don't say anything? Randy provided STELLAR customer service. I was so dumbfounded by his most awesome job that I forgot to check my food when he gave it to me. By the time I thought about it, I was already in the street and it was too late. So I said to myself, "Self, just pray that is right when you get home." What I should have said to myself was, "Self, you know that fella Randy isn't going to mess your order up".
So I get home and guess what... My order was correct and he wasn't stingy with the taco sauce like some places are. He gave me just enough, four packets. These little things matter.
Onto the food -
Burger: It contained to big meaty patties, melted cheese, mayo, lettuce ,tomato and I think onion. It was very tasty and I was a fan. This burger ain't no joke. I couldn't even eat half of it. I was stuffed but wanted to keep it eating it.
My fries were piping hot (even after my drive home). My tacos were not sloppily made and well, you can't go wrong with a fried taco.
I am definitely going to go back to this location. I need to see if my first time experience here was a fluke or the real deal. But let me tell you this, I never truly say to myself I need to go back to this fast food place. They are a dime a dozen and a huge corporation so the food will always taste the same but this service stands out above the rest.
Today, that Randy, he made me fan.
Thanks Jack!
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