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| - I normally don't leave reviews, however today is an exception! Just because of how disappointed we were with the level of service at this location on 28th drive and Peoria Ave in Phoenix Az! First & foremost today was the 1st time every trying Panera Bread, we thought we would try something different from our norms, 1st impression with the order taker, I was a little taken back with her attitude despite explaining to her we were first time guests, she didn't seem to care, none the less she rushed us on the order taking! So we felt pressured into ordering something we really didn't know what all was in the food or included. 2nd, it was busy therefore hardly any seating that was clean! So we were forced to eat with half our table full of the previous people's dirty dishes and left overs there, despite 2 employees saw them nobody bothered to remove nor offer to clean our table! 3rd the food took longer than the usual time it takes to receive your food. Fine! We waited. 4th they forgot to bring out my cup of soup so I went and asked if I could get my cup of soup that I wanted to enjoy with my salad, the person who got it for me appeared to be a "manager/Supervisor" but had the worst attitude you could ever expect from a restaurant. Now it makes sense why the employees follow the example from! It's a true shame the food was really good, but unfortunately we won't return to this location because of the service. Not to mention it was pricey! Sucks, because it wouldn't have mattered what price we pay for food when the service is amazing along with it, but in this case, it hurt to have paid over $32 for 2 salads and two cups of soups. Hope my review helps others looking to try this place out. Thx!
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