I had some cubes being dropped off at a self storage unit and hired moving buddies to unload them for me as I had a few heavy items I needed help with. Unfortunately, only 2 of the 3 cubes arrived so what was going to be a quick job, ended up being even quicker and almost unnecessary!
Timeliness and Crew 5/5 - 2 of them showed up 10 minutes early ready to help. The job was done ahead of schedule. The guys themselves are great! Good value for the money and personable too!
Administration - 4/5 - I was never told about minimum time on my written quote yet it was asked for when the job was complete. Probably some internal communication issues and I was happy to pay as its pretty standard.
Packing skills 2/5 - This team looked like they were pretty new. I had to stay by the pods to keep inventory to find out what was missing. Everyone in the crew knew a 3rd pod would be arriving yet when I went back to the unit to see how it was packed, it was worse than a 3 year old playing Tetris! Basically, they filled up the bottom half of an oversized unit making it:
1) impossible to get in or around the unit when only 1/3 of the cubic space was being used.
2) impossible to put any more items in (despite knowing a 3rd would be coming!
3) so that I had to I spend 2 hours of my own time redoing their work.
Overall, moving buddies did what they were supposed to do, just didn't really excel at it.
Sadly, due to their lack of followup, I have chosen another provider for my future moves.