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  • Guess it's my fault for stepping into a sur la table in the first place, and it's sad enough that I even had to say this first part. I went into sur la table because there was a coffee/latte tasting sign today, outside their store. I've never been inside a sur la table so I decide, why not today? I walk in, and an associate named Danette is walking towards me, immediately turns around and acknowledges a white customer, asking if she needs help, she doesn't, the associate then walks right past me, nearly bumping into me because she failed to acknowledge my existence. Like, how would I possibly have the money to shop there, right? I mean, my $300 coat, uggs, and iPhone X (visible on my personhood) aren't in any way concealed. No, lets be honest here, I didn't match the typical background of sur la table customers. I was livid. I asked my fiancĂ© to get her name. We go to the back of the store where the nespresso demonstrator, Susy, is standing. Her and Danette are talking to each other, until Danette looks at my fiance and acknowledges him, asking how she can help him. I guess I was being incoherent (I mean, after all, I don't know how things in a sur la table work, when places like sams club or Costco usually do tastings, they just have someone there handing out the product in small samples. The Nespresso rep, Susy, looks at Danette and says "I don't know, I'm trying to decipher" as if I'm speaking a different language. If I'm inquiring about the sign outside for the product demo, then what's so incoherent about that? I walked out feeling very unsatisfied and disappointed with the lack of service I received. I'm disappointed in Sur la table and Nespresso for hiring representatives who lack basic customer service skills.
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