Techs are super friendly and always do a great job on my gel nails. If you're looking for designs, however, this is not the place. I asked for three simple straight lines on two of my nails. Three different girls tried it and it just was not working out. I ultimately told them to not worry about it. I'd also recommend to schedule your appointments because they always seem to be packed. And I'd steer clear of them on Sundays because they don't take appointments on that day. Walk ins only with usually over an hour wait.