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  • First of all I want to start off by saying that my family has been in the dry cleaning business for over 65 years. And I have wirkef every station in the business. As a business owner I am very conscientious of customer service. This cleaners,for the price , does a great job and I have been satisfied for many years coming to this location. However yesterday I brought in two items to be cleaned plus a full laundry bag full of hangers that I wanted to recycle with them. I put them on the counter and said this bag is full of hangers and I don't think that they're going to fit in your bin. The girl at the counter said "you can just put them in the bins" and one of the other girls said we will do it for you and the other girl said again no you can put it in the bin. Now I'm bringing hangers back so they don't have to buy new hangers. I'm 65 years old and I've I wasn't treated very well. I was looked at like "you don't expect me to do that do you?" I know these girls and guys Have a tip jar on the counter and I always put in a few bucks for them and tease teasing them saying here is some cash for the beer fund. Now when I went to put the hangers away I dropped a few on the floor as customers were coming in and they looked at me strangely and I was embarrassed. Then went home and decided I'm going to call the manager because I'm going to want to let them know before I go and make a complaint on yelp about this. When I called I was informed that the manager works from 7 AM till noon and that if I wanted to talk to him I should call back at that time. I asked if I could talk to the owner and they told me that they were corporate owned so there was no owner. And again I asked her "so are you instructed that if somebody wants to talk to the manager that you are instructed to tell the customer that they should call back between the hours of 7 AM until noon? She told me yes. So while I will continue to bring my clothes in because I'm not unhappy with the cleaning but I will not give a tip anymore and I will give the tips and the hangers to charity.
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