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  • This review is getting three stars solely on the customer service experience. Duncan was our waiter on Friday night and I must say it was the most uncomfortable dining experience I've probably ever had. First I was with six of my girlfriends for two of the girls birthday dinners, one being my own. I made reservations and stated in the reservation that we were having two birthdays. Our birthdays were never even acknowledged, not even one time! I mean we had tons of gifts at the restaurant that were visible. You think that our server would engage in conversation and ask who's birthday it was, but not a word. Service was very slow, and drinks went empty as far as bar drinks go. Two of the girls ordered the short ribs and said they were a bit on the dry side. Two of the girls ordered ribeyes and said that they had a lot of gristle and very bland. One person ordered the lamb and said it was just okay. My girlfriend and I both got the special which was walleye and we both liked our meals very much. By the end of the meal we were just very annoyed with the service that we didn't even want to stay for desserts and nothing was offered to us for our birthdays. In my opinion any nice restaurant should offer a complementary birthday dessert, and most do from our experience. After he dropped off our checks he didn't even say thank you for dining with us, actually he didn't even say anything at all, good night, nothing!! Myself being formally in the service industry, I do expect certain things. This was just a miss! I will also end by saying that I have dined here once before and the manager was very kind and pleasant and gave us a tour of the vault. I will dine here again in the future but I will say that I will request a different server.
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