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  • First let me start out by saying I work at a Starbucks. I have been a supervisor for 6 years and I know how Starbucks should run. This was the absolute worst experience I've ever had. (9/17) First, I arrive to the counter and the guy Alex is completely unfriendly and unconcerned. He looks like he hates his life and doesn't care for anyone there. I smile at him and order my drink. After ordering I even said thank you! Very loudly, and he didn't acknowledge me at all. I order a grande iced coffee with 2pV and 2pWM. Light ice and cream. The Asian girl that makes my drink puts it down on the counter, doesn't look up at all. I don't even have to taste my drink to see the ridiculous amount of cream in there. There was at least two inches of cream in that thing. In a grande! I looked at it and nicely said, I'm sorry can you put more coffee in that please? Alex looks up at me and says, "Yeah well it's gonna look like that with the white mocha in there." And I kindly say, "well.. I only got two pumps of white mocha." There was an over abundance of cream. Why argue with me? The drink was WHITE. I didn't order extra extra cream. It was like an iced breve misto. But apparently he blames it on the white mocha. Even if you take out those two pumps the coffee still would've been disgusting. He then dumps some out, and pours a little more iced coffee on top. He then hands me back the drink on the counter... and doesn't say one thing. No sorry. Nothing. Just puts the drink back on the counter. Starbucks is all about customer service and every worker there was unacceptable. The pastry case was also disgusting looking with pastries flipped over everywhere. I'm not sure which one was the supervisor at the time, because nobody would even be close to qualifying to have that title.
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