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  • This review gets two stars; on the occasions where I actually did take Afternoon Tea at Deq, their scones had tasted heavenly. Both stars are applied to their scones. However, though I used to love Deq for taking Afternoon Tea - over the Windsor Arms in fact - their service has gone severely downhill as far as I am concerned. Calling the reservation desk, I managed to confirm my reservation with the nice lady on the phone. Except that it turned out, my confirmation wasn't a confirmation at all. A detail I found out when they sent me an email, asking me to send my credit card information over email in order to hold my reservation. If they had asked for it during the initial phone conversation to begin with, I would have been happy to provide them that information. When I called to tell them I wasn't happy with the idea of sending them my information over email, they told me that it was their policy for reservations, and they were not going to make exceptions. A week later, they called, trying to get my CC data over the phone. By that point, I had managed to secure reservations at the Library Bar at Fairmont and while I did love Deq, honestly, I was quite disillusioned by their service by that point.
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