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  • Well judging for the other reviews I must have come on a bad day. I came to return the collar I bought for my dog because I did not fit like I thought it would. And I will start off with admitting I did not have the receipt, but I purchased it with my Pals card and the purchase can be looked up with that. I also made another hole to try to get the collar to fit. I knew I was taking a chance of being told I couldn't return it. I go into the store and let the cashier know I wanted to return it (my bad I used the word return instead of exchange which is what I really wanted to do). I let her know I did not have my receipt and instead of letting me finish saying I used my Pals card, or saying she could only do a refund I got a " We can't help you without a receipt". Hmmmm. I said I meant I wanted to exchange it and she said "Well I guess that's about all we can do". I was so shocked from her attitude I forgot to mention I poked a hole to see if I could even exchange it with that hole. I'm looking at collars and another lady came up to me said " we don't take damaged merchandise" in a very rude tone, rolls her eyes, and walks away before I even get a chance to say anything. But even if she would have stuck around I was too amazed by the horrible service from her and the cashier. I just left. I call Petco corporate and the apologize and are very friendly (where the two stars come from). They did the normal thing for a complaint and offer free things. While that's nice and all I asked if I could just get a call from store management instead. She still sends the coupons for free stuff, and says a manager from the store will be contacting me soon. Never heard from management. Oh well.
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