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  • After over 5 years of coming here, I am giving this bakery 2 stars due to the last 5 visits that I have had with them. I come early in the morning, I do a "Rapid" online order...which allows me to pick my items up without speaking to anyone (because I don't talk in the morning until 8:32am).....but each and every time I have come over this last month and a half I have had to wait for my order, or they don't have what I have requested and take it amongst themselves to substitute for me without asking. I LOVE Panera...for myself as well as for team breakfasts, but the service has gone DOWN major over time...and it's sad to see. I manage a team in a large healthcare organization and it is my responsibility to be in point and look for issues and work on quality and best practices....I'm asking that their manager do the same...the morning shift is full of young girls who take issue with doing their jobs when asked!
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