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  • Where to begin? Well let's start with the fact that I have been taking dogs here for the last 5 years, and have referred lots of friends In the past. I've always had decent experiences, a little bit of a wait most times, but I could always tell that they genuinely cared and they're always pretty busy. The last time I went a couple months ago I took my dog and dropped her off at 11, and didn't receive her until 6.!? I was understanding due to the fact I made a pretty late appointment and asked her to be fit in. This time around I learned from my last experience and scheduled her a couple weeks in advance and asked if it was possible if she would be done by noon they agreed. I brought her in at 8 am like I was told. The store was not open, some of the staff was there and told me they don't open until 815. even though the sign says 8 am okay not a big deal people run late sometimes, but I didn't appreciate being lied to. I received a call at 1145 saying my dog was ready. I was content with the time line and drove down to pick her up. Right from the moment I walked In I was instantly questioned about why I needed her at 12 if I didn't show up right away (excuse me I live in south summerlin I drive 40 min to get my dog groomed here) then she preceeded to give me a hard time about how difficult she was to get done on time and how she had to put her in front of other dogs (I was the first one at the groomer, yes I expect you to put my dog in front of the other dogs) I told her if it was such a problem why did they tell me they could do it? All she could say was that they need more time with her, well I appreciate being told after the fact. Don't over promise if you can't deliver. I would have appreciated the honesty from the get go. I think it's a little ridiculous that it was so difficult to groom a dog in 4 hours when she was the first one there, and they shaved her whole body. (Those 4 hour clippers) they couldn't even trim her nails in that time. Very disappointed with this place, the quality has gone down hill. I will not be returning. Please take your dog here, if you like your dog spending half the day in a kennel, and you enjoy receiving attitude from groomers.
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