This location is weirdly claustrophobic due to the layout. Most Paneras I've encountered separate their bakery and sandwich counters, but here they're combined. It leads to a glut of people when you first enter the door. There are a couple of iPads set up on the far right side where it appears you can place your own orders - I didn't notice it when I came in due to aforementioned group of people huddled around the register, but I will give it a go the next time I'm in and I haven't preordered.
Another thing leading to the bottleneck is the Rapid Pick-Up shelf is along the same corridor where you pick up your food at the counter instead of near the entrance. This causes further back-up while people try to find their orders as others are waiting.
The food is just as it is at other Paneras - in the last year or so I've been unable to break the habit of ordering the Turkey Avocado BLT - you get actual pieces of turkey and large slices of avocado, and the sandwich is surprisingly not terrible for you considering its size. It's a bit pricey, but I'd rather down this than a greasy fast food burger most days.