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  • Due to water damage we had to remodel our kitchen. At first, we were so happy with Lowe's. When the installer ripped out our kitchen without inspecting the new ones which were damaged greatly they were nice and helpful. We were given a Project Manager who appeared to really have our best interest at heart. She was attentive and "honestly" told us she did not feel that the company would compensate us the way we should be. So with that, we pulled our order and went with a new company. She kept telling us there is no formula to compensation that it's all negotiable... until it's time to negotiate. Not only did we have no kitchen for 2 months but they damaged our microwave and messed up the special order backsplash (which was technically a separate project). When it came time to talk money they all seemed surprised we wanted compensated and the back splash repaired. The nice and sweet Project Manager was short and very clearly tired of us. There was no negotiation. It was this is your final offer. So in the end we have to pick- money to buy and install a new microwave (which was 6months old) or fix the backsplash. When asked about their products being guaranteed the supervisor said "well yes but only to a point." I assume that means we guarantee our work done properly- not the mistakes. So highly disappointed in this store and the experience. A lesson learned- stay away from "the big box"
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