I've been a customer for more than almost 10 years. This USED to be a place where personable employees met agreed upon dates at reasonable rates.
Today was the second in a row and final time they failed to execute on the promised date and time to have my cleaning ready. The owner's response was to ask me for my ticket (I've been ticketless with them for years) as if that was the discussion to have.
There is too much competition in the area for this kind of sloppy service.