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  • My husband bought me a pair of Birkenstock sandals online and when I received them I wasn't sure if they were the right size ( I like my sandals to have room and these are my first pair of Birkenstock ) I didn't want to start breaking them in before I was sure that they were the right size for me. We decided to drive over to Desert Birkenstock to try on a size larger just to see if they fit better than the size he had ordered online. When we walked in we were greeted with warm welcoming smiles and immediately they went into action. They knew they shoes I brought in weren't from them but they still wanted me to have a great Birkenstock experience. Less then two minutes into my visit we knew he had ordered the wrong size. Honestly that's all I expected I just wanted them to tell me what size I should have gotten. BUT THEY WENT ABOVE AND BEYOND FOR US. They exchanged the shoes we had gotten online for a pair in store. They didn't even carry the style of sandal I had ordered! I wanted to hug the owner of the store for being so accommodating to us. We were first time customers who could have been one time customers for all she knew ( she even told us there was a store closer to us!) but she's sold us. As we left the store my husband looked at me and said " we have to come back for more because she didn't have to be that nice to us" He's right. She didn't have to be that nice to us but she did and that's the beauty of shopping local. To the owners of this store you just got yourself lifetime customers. I will be in soon!!
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