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  • Visited Sunday 8:30 am, like this Coco's best because I can go as a single person and not standout in a sea of families. I always sit in the separate sitting are with the counter (and booths that hold 2 peope). Typically my food is excellent. Wait staff service is iffy on how fast it is, and if your coffee is refilled. Wait staff are long timers and good, but the place seems to be short staffed all the time. Every time you check out--in my experience--there is a line at the register--it's either not staffed or the person is in efficient. On Sunday it took 20 min to check out and pay. And it was the Coco's lady at the counter--not the customers. The pie orders are very manual and take a long time. The lady here today did not know how to process a coupon for the customer in front of me--she had to call a manager to authorize it. She was also answering callers from outside--who were ordering those slow manual pie orders. The line was still stacked up to 8 behind me (like it was when I got in line). It's a backup line becuase it's so slow and inefficient. The checkout needs help. The restaurant was maybe 1/2 full when I cam in, but all 5 of the booths in the room with the counter, were not bussed, and two seats at the counter too. It took a long time to get my order taken, and my food was not hot when it was delivered (it was sitting up there. The lady serving the counter room was also serving the dining room customers --same as last time I visited when this same scenario playyed out. Not sure if people are calling in sick, they had a special big party, or they just are short staffed, or trying to save money on staff. The assistnt manager that looks to be on duty, can help refill coffee and stuff, but moslty he's a little oafy in handlign his apparently new duties or fill-in duties at this restaurant--though people seem to know him--he is not very efficient at makign the restaurant run efficiently. The wait staff seem to tolerate him, no appreciate where he does try to insert himself--I find him not a good manager. THis is symptomatic of my 3 visits the past month. I orderd pumpkin nut pancakes--very good--exctite that serving of "pumpkin chiffon" that seems to be flavored butter, but tastes like thick gross frosting that is pumpkin flavored. It did not melt on the pancakes and was intolerable.
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