So my friend got his phone wet, tried to make a a appt online and not able to do that, had to cal the store and they are fully booked until 5p Sunday. My friend needs the phone traded out ASAP. He has apple care so we walked into the store 2 hours before they closed to hopefully get a lil help. Of course the overly pierced hipster stopped us dead in our tracks. No option to help us. Of course the 10 plus "sales reps" are all wandering around like zombies and can't do a thing. It would take 10 min tops to just switch the phone and pay. You shouldn't have to make a appt, just walk in and get help, I understand there would be a wait but my friend would have a new phone right now instead of having to go back again right when they open tomorrow, and we'll see what happens then. Good grief!!! Zero customer service, rude, very unhelpful service.