Went there today looking for a hair care product- had to go online while in the store to see if the product was carried by Ulta as I couldn't find it and nobody offered to help me! Finally found it then went to pay for it and was told I couldn't use my 20% off coupon because it was a Prestige product, but I could use my 'rewards dollars' which I ended up using.
I wasn't happy about this lack of customer service and so I went and bought this product at competitor too who took the Ulta 20% off coupon plus their own for this product!Decided to return item at Ulta as I was frustrated and was told I had to forfeit my 'reward coupon' - so I lost money at Ulta after all AND received poor service. Will only shop there when I have to.... :(