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  • The manager A-Juan has no business working a counter much less managing a place. Packed up my family and left because of his rude behavior. He berated the two customers right in front of me so I was bracing myself as I approached him and he was certainly still in a fighting mood when I got to him. Below is a letter I am sending to anyone that will listen in corporate about this jerk. I just had the most horrific experience with the "Manager" A-Juan at the centennial location in Las Vegas. Talk about someone who's unprofessional with no business working in an environment where he interacts with people! I arrived at restaurant at about 8:45pm with my 3 kids and wife after a long day. The manager A-Juan was at the register waiting on the customer in front of me. He made a snarky comment to the customer that in order to receive a discount or something for his group he had to tell them in advance. The gentlemen told him it was fine and it wasn't a big deal but A-Juan kept commenting that this was their policy and that if he were a regular cashier they would need a manager to fix it which would hold up the line. The customer said he agreed and told him again it was fine. The guy looked annoyed but clearly wanted to just move on with his night. We were up next and were not greeted with a "Hello"or "Can I help you?" He just looked at us blankly waiting for my wife or I to begin ordering. I began placing my order for a kids meal then I ordered 2 more cheeseburgers for my older kids. I started ordering my next burger when A-Juan rudely cuts me off and asks if we wanted fries with the last burgers I ordered. I said I would order fries but that I was still wanting to order a couple more burgers and we are not getting combos. He said I needed to order the fries now instead of more burgers if I wanted fries. I told him I had been to smash burger before and was never required to place my food order in a specific order before. He repeated that he needed my fry order now if I wanted fries or I can't get any. I asked him why he was getting an attitude with me and said I can order my food however I chose to. He told me I had the attitude and accused me of raising my voice at him. He said their policy was to order burger, fries, burger because it was easier for them to read my ticket. I told him I've been there before and was able to order all my burgers first with no issues. I was not ready to order my fries at that time. I was having a hard enough time remembering all my kids complicated burger requests. I asked for his name and he just stood there with a blank look on his face. I read his name tag and told him I'd be speaking to the owner about his poor attitude and we left. I will never patronize this smash burger if this is the kind of "manager" you allow to run your business.
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