This company is a contractor for American Home Shield and if at all possible you should avoid having them do any work in your home. We placed a service call with them regarding problems with our commode. We told them it was most likely tree roots. They came out and they told us they had removed the commode and determined that roots were not the problem. 8 weeks later, yes weeks, not days, they still had not fixed our commode. They ordered the wrong part several times and failed to show up when they said the they would.
The person who does the scheduling was whining and complaining about how much this job was costing them. Really? How is that my problem?
We finally cancelled the claim with them and decided to have the problem fixed on our own. The new plumber came out, pulled the commode out and it was roots that were causing the problem. All the delays and issues could have been avoided with some honesty.
Worst phone customer service ever and we will not allow this company to do any work for us again.