I was wary of getting a mani-pedi here after reading the less than stellar reviews, but I ended up being pleasantly surprise. As soon as I stepped in, I was greeted and offered a drink - I asked for a coffee, which was brought to me once I sat down.
My classic mani-pedi started with the pedicure. I'm very ticklish on the bottom of my feet, but the nail technician was firm and persistent and I got one of the most thorough buffing I've had in awhile. It's a good thing! The pedicure chair didn't have a back massage option, but overall, I felt the nail technician did a great job and the foot soak and leg massage were wonderful.
I'm not sure about other people's poor experiences, but I would definitely try this place again.