I have been to a few small businesses to check out what people find a passion for and how they conduct their business. This is the first place that I can actually say "felt" like a well run and cared for business.
I appreciated the 10% yelp coupon. I appreciated the atmosphere in Benson's. The owner greeted everyone and started a conversation if you were willing. She was never on the phone and never seemed to be interested in anything other than her customers.
The shop was well designed. There was order and there was sense to the layout. I felt that I was able to look in different areas and feel I had seen everything there was to offer for that particular category. For instance, the baby section had the boy products on one side and the girl products on the other. I could look on one side then turn to the other and feel I had seen everything while the set up made sense. The products that could be used and enjoyed by both male and female babies were in the middle and at the front of the section.
Everything in the store was beautiful and whimsical. I thoroughly enjoy this shop. I enjoyed the follow up coupon in my email and other email letting me know there are things I can enjoy at the shop. I can also say that the products were of superior quality. I will be back to shop at this business.