The room was clean and spacious - only problem with rooms is that they have outdoor access so problem with bugs getting into room. At night we put a towel between floor and door crack. For the most part the resort was kept clean, there was an issue with room service trays being left outside doors for a long time. They should have a better policy to figure out how to have them removed faster. Staff was excellent and friendly. We were lucky to be in building D on first floor and close to most things, including a self parking lot.
Our daughter loved the kids club! The staff was very nice and she asked to go everyday until after lunch. She also loved the lobby dogs and the tortoise! My daughter hit her head on the slide and I called for an ice pack, they sent someone with ice pack and then sent milk and cookies for her. Someone called again the next day to check on her. Great customer service!!!
The food wasn't the best at ironwood or room service, but we enjoyed La Hacienda. Another must is the spa! Loved the gym and using the hot/cold pool and scented showers after. Such a relaxing way to start your day.
Overall happy with our week stay. We would definitely return.