I've always had an amazing experience here (been three times so far). They listen, and really want the cut to look how you want, so they take their time. I'll admit whenever I've gone, I've been there for about an hour, (I have thick hair though). The aromatherapy head massage is wonderful, and the pricing is ridiculously low. The staff were very friendly, and I appreciate the professors overlooking the cut, throughout the process; definitely feels like a masterpiece.