We were disappointed and ticked off that the Tempe salesman didn't help us. We had invested an hour driving there and waited around for the salesman to come back after asking him about the sale. He pointed to a swatch table and walked away. We think he didn't bother with us because I asked him about the "sale" and the "Phoenix" group of leathers. That's a tell tale sign that you will only spend about $2200 on your sofa. We think he ditched us for some other people in the showroom that maybe he thought wanted to spend more. Maybe a different salesperson would have been helpful. My sister went to the Scottsdale store and bought a sofa, chair and ottoman and said that the sales women there were very helpful and kind. We left and surprisingly found a leather sofa at JC Penney!