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  • Ridiculous experience tonight. I was the first to review this restaurant 5 months ago, shortly after they opened. Overall, I enjoyed the experience and decided to return tonight. We called during the day today to book a table for 5 for tonight (Saturday). The group was fasting for Ramadan and we open our fast at 9pm. We were told to come at 8:15pm. 2 of us showed up on time and there was no record of our reservation. We were seated anyway at the corner of the restaurant and placed the order for the whole group around 8:30pm - 2 pops, 1 appetizer and 4 mains - and said we wanted the food at 9pm. Before the fast broke at 9:04pm, we were given a couple plates with dates (nice touch, it's customary to open the fast with dates) along with the 2 pops and water. Everything went downhill after this. We received the appetizer at 9:15pm. I asked for an ETA for the mains - server said she'd go and check - she never came back to give an update. We asked for another pop - did not receive it. One of the pops received was flat so my friend asked for another and for an update on the food. The waiter took the drink, and never came back to give the drink nor give an update. The friend had to ask again. We received our mains at 9:53pm...1 hour and 23 minutes after ordering. I get it - it's Ramadan and most customers at the restaurant at this time are probably fasting so we all want our food at exactly 9pm. It must be tough to manage, especially on the weekend when it's busier. A bit of a delay is understandable. However, it makes zero sense for the food to have taken THIS long, especially when we were one of the first groups there (it got busy after we ordered). One person in my group had asked for cheese on one of the burgers - did not receive it. Another had asked for chipotle mayo on the side - did not receive it. She asked again and got it. The food was actually good (as it had been at my first visit), if you ignore that 3/4 mains were room temperature. We waited 1 hour and 23 minutes for room temperature food? The main server apologized for the delays, but no comps or discounts were given. Giving 2 stars as an average of my two experiences.
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