The rooms here are fine. I have a partial lake view. That is the best part. Sparse and not beautiful. Charming but not luxurious. My room has a small bathtub with a hand held shower wand that basically means I have to sit in the tub to shower. Beds lack comfortable pillows and bedding. The service here by the front staff is horrible. They act as if they would rather be having a root canal than helping you, particularly the woman who works during the day. Calling to ask about the internet seems to be a big problem for her and I have discovered why, it doesn't work. You have it for one minute then not again. I had internet two days intermittently, and now it doesn't work. It's a shame because if she was nice and helpful I would say stay here, but they lack common courtesy and forget that the hotel business is a service industry. So I will not stay here again. Ciao Hotel Florence. Non ci vediamo...I want to add that today the restaurant waiters out front were extremely rude to our group. As we sat and painted at the closed tables before they were open he came and literally yelled at us to tell us we were not allowed to sit there even though we had 8 rooms at the hotel and we offered to buy drinks and food.so therefore I have now moved this hotel to a ONE minus star.