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  • Beware of this carpet cleaning company. Left hanging me with a 3 foot diameter stain. I ended up with a bigger mess after the steam cleaning! I wanted to go with a local small business instead of big companies. The owner appeared hard working; starting his day at 6 am and finishing up late about 8 pm. That's perhaps too much of a stretch and shows up in the quality of the work. He was in out about in less than hour for the entire house (5 rooms plus stairs). The company uses a portable machine to do the steam cleaning. Apparently this machine can leak and leave the stains you can't see when the carpet is still wet. When the carpet dried the next morning there was 3 foot diameter stain on the living room carpet. To be fair, the owner came back once, although didn't fully admit he caused the stain, attempted to clean the stain halfheartedly, but in vain. Then wanted to charge $35 for deep cleaning. Repeated calls to come back and remove the stain led to bringing in his lawyer. The kicker is that I was able to get the stain out with typical household carpet stain remover! The sad thing about this is that such a hard working business owner lost the focus on customer service and quality and may eventually go out of business.
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