Went here to get a soft brown to blonde baylayge. Have never coloured my hair, and so I wanted to start with something subtle. Showed her a few pictures and she advised that she would be able to do it, and that it would be easy because I'd never processed my hair before. SIX hours later, I had to pay $250 for a shoulder length bob and brassy blonde/orange. It looked like I died my hair a brassy orange colour and was having serious root issues. DO NOT consider their instagram account to be a good reflection of their work.